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Privacy Policy

We take your privacy seriously. The following explains how we collect, store, use, and protect your personal information, and the choices you have regarding that information. This Privacy Policy applies to services provided by Joy Sultan and Ian Sultan through Joyously Balanced, LLC.

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Effective Date: TBC

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At Joyously Balanced, LLC, we honor the trust our clients place in us. Whether you are participating in a functional nutritional consultation, intuitive readings, or meditation session, any personal or sensitive information shared with us is treated with the utmost care and confidentiality.​​

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We do not sell, rent, or trade your personal information. We will never share your details or the contents of any session without your explicit, written consent — with very limited exceptions such as a legal compulsion/subpoena/court order, or if we believe we are acting in good faith to protect the safety of the client, the public, or ourselves.

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Clients, or those otherwise subscribed, may receive occasional email communications from Joyously Balanced, LLC related to scheduling, events, blog posts, offerings, and/or booking related confirmations. You can unsubscribe to any marketing related material by clicking the "unsubscribe line" in the email or by contacting us directly.

Information Collected

Depending on the service, we may collect: Your full name, email address, phone number, mailing address (if applicable), medical history, life situations, and general details uncovered regarding other personal issues.

 

These may be collected via online forms, website account signups, email, phone, text communication, intake forms, contracts, client assessments, client and session notes, scheduling details, follow-up discussions, authorized client recordings, psychic readings, and testimonials.

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Clients and potential clients have the rights to review or request a copy of the information we have collected from you, request correction or deleting of your data, withdraw consent for us to store or use your information, request deletion of session recordings or notes, and to opt out of any and all future communications. 

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To make any specific requests please contact us at discovery@joyouslybalanced.com

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Functional Nutrition Clients - HIPPA Compliance

  • Joy Sultan’s practice may include reviewing detailed medical history, supplement protocols, and lifestyle habits.

  • Client records are stored securely and are only accessible by Joy Sultan and authorized personnel (if applicable).

  • All personal and medical information provided is stored and handled in accordance with HIPAA-compliant standards.

  • All digital data is stored securely with password protection, and paper documents are kept in a secure and locked location.

  • Records are encrypted and stored in HIPAA-compliant systems or secured physical files.

  • Medical and personal health information is never shared with third parties without the client’s written permission — except where required by law or in the case of medical emergency.

  • Joy is not a doctor, therapist, or dietitian. While her guidance is integrative and deeply supportive, she is not acting in a medical capacity.

  • Clients are required to read and sign Joy’s detailed intake agreement and contract prior to beginning any program. This Privacy Policy supplements that agreement for general awareness, especially during early discovery calls when the full contract may not yet be in place.

Intuitive & Psychic Readings

  • Psychic and intuitive readings may naturally involve more intimate, personal, or emotional content.

  • Sessions are confidential, and anything discussed during a session is never shared with third parties without your explicit consent.

  • If requested, sessions can be recorded and may be delivered via the client's chosen method (email, text, Google, Dropbox).

  • Recordings that are sent must be confirmed received within 72 hours. If not they will archived for 30 days and then deleted.

  • No part of any recording or its transcripts is ever shared, quoted, or used for marketing purposes without written consent from the client.

Meditation Clients

  • Meditation sessions are generally educational and not deeply personal in nature.

  • However, any information you do choose to share with Ian (verbally, in writing, or through a form) — including your name, contact info, personal history, or reflections — is treated as private.

  • No data or personal disclosures are ever shared, sold, or distributed.

Testimonials

  • Testimonials are always optional and voluntary.

  • Clients may voluntarily provide written testimonials. By doing so, they agree that any information they include (including personal or sensitive experiences) is theirs to share and becomes eligible for public use by Joyously Balanced, LLC (e.g., website, brochures, social media).

  • We will never fabricate or alter the meaning of a testimonial and will never attribute words to a client that they did not express themselves.

  • Clients are encouraged not to include details in a testimonial they do not wish to be publicly visible.

  • Joyously Balanced will withdraw/delete any previously digitally posted (website, social media) upon client written request. Any previously authorized testimonials printed and distributed cannot be withdrawn.

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